At BEST Contracting, We Help You Make
Informed Exterior Remodeling Decisions
… And It Starts On Your First Call
When you call a Lancaster, PA roofing, siding, and gutter contractor, are you getting a real person? Or are you getting an answering machine or robot?
In many cases, the latter is true – and you’re not getting a nice, helpful, live human on the line. Ever.
Well, at BEST Contracting, a member of our team answers your call or calls you right back. They’re 100% real and local to the Lancaster community.
In many cases, it’s Rebecca at the front desk. In other cases, our Production Manager, Joe, or even one of the three owners might answer.
Whoever takes your call, you can rest assured that we will gladly answer your questions with detail and care.
A Local, Live Person Answers Your Call
So, what can you expect during the first call? Well, you can expect answers to your questions.
We’re quick to say, “How can we help you?” or “What are your home exterior needs?”
Then, we may ask more questions to gain as much useful information as possible. For example, let’s say you’re having issues with your residential roof, we may ask:
- What are your GOALS?
- What issues are you facing?
- How old is your existing roof?
- What type of roof do you have?
After that, we will schedule a time for your free roof inspection. We schedule the inspection as soon as possible (according to your preference, needs, and schedule).
Of course, we’ll gladly stay on the phone and answer any questions, whether it’s about your roof, insurance coverage, or anything else on your mind.
We Pair You With Our Most Experienced Estimator
Here’s how it works with other contractors: They place their estimators in rotation. It doesn’t matter where the estimator’s specialty lies, they go when it’s “their turn” – and it’s entirely random.
So, you may not get the best estimator for YOUR needs. This can impact the quality of the answers you receive and, ultimately, of your quote.
That’s not how we do things at BEST Contracting, not at all.
We set you up with the estimator who has the most experience based on YOUR needs. It’s not random – we’re not simply drawing names out of a hat.
And that’s precisely why we take your first call seriously. Your information helps us pair you with the best estimator who can answer your questions and provide an accurate price that won’t change after your home exterior project begins.
Not Just The First Call – Your ENTIRE
Consultation Process Is Better
Here’s the thing – most contractors simply come out and give a price… not us. We genuinely build friendships and relationships and take the time to explain everything you need to know. That way, you can make informed decisions.
And there are two things in particular that we hear over and over again from our customers:
- You guys really, really know your stuff.
- You guys are giving us options that no one else ever told us about.
Ultimately, we want you to choose us, but we want you to choose us for the RIGHT reasons. That’s why we don’t apply sales pressure – ever.
Instead, our consultation process is educational. From the initial call until the very end of your project, we educate. We answer questions, explain materials, and use our experience and knowledge to help you make decisions that allow you to reach your exterior remodeling goals.
Do you want a roofing, siding, and gutter contractor in Lancaster, PA who helps you reach YOUR exterior remodeling goals? If so, call our BEST Contracting team today for your free and accurate quote.
