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When my roof was damaged, they helped me navigate to a replacement roof, from the initial estimate to working with insurance and through the install and follow-up. I now have 50-year shingles and a great-looking roof, and I know BEST backs my guarantee. Never was there any pressure to upgrade or add. They were intent on doing the job to my satisfaction. There were no surprises; everything went exactly as said, and the estimate was identical to the invoice. This company is the definition of PRO.